We have a straight forward return/refund policy...we fully describe our products, we have complete confidence in our shipping process, and we are here to ensure you receive the finest CLASSIC COPPER CUTTERS available.  To that end, if you are completely dissatisified with our products, please return them via USPS Priority Mail to SCCCP, 451 Scott Lane, Russellville, AR 72802 and we will either replace your purchase with same or lessor priced cutter or refund your money, less shipping.  We can be reached at (479) 967-9310 if you wish to discuss our policy.